Belvoir Lettings Liverpool & West Derby branches and Golding Estate Agents Liverpool City Centre where recognised for their outstanding customer service to their Landlords by the largest and longest running award scheme in the UK residential property industry, The ESTAS, last week.

THE ESTAS determines the best estate & letting agents in the country through research carried out amongst customers and landlords who are asked a series of questions about the service they have received from their agent.

Brian Golding from Golding Estates, who formed the company back in 2005 with branches in Prescot Road and Knotty Ash before then opening a third site in Liverpool city centre, on Exchange St East, in 2012 said “We are absolutely thrilled to be recognised at this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service and this proves we are delivering what we promise. Picking up Silver in the Best Lettings Agents in the North West voted for by tenants is testament to our great team.

Adam Rastall Managing Director at Belvoir Lettings says ‘We were absolutely thrilled by the amount of votes and great feedback we received from landlords and are absolutely delighted to have picked up the Bronze Award for Best Agent in the North West voted for by landlords.’

Agents were shortlisted in 18 regions around the UK. National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings. The regional and national winners were announced by Phil Spencer, the TV Property expert at the 12th annual ESTAS ceremony at the Hilton Park Lane on Friday 17th April. Phil Spencer said “I think these awards help us all to focus on customer service for the greater good of our own businesses as well as the wider industry. We must all drive standards higher, raising the bar in terms of the quality of advice we offer and the level of customer care we deliver”. The awards, celebrating their 12th year are known throughout the industry as The ESTAS. The ESTAS determine the best estate and Letting agents in the UK through research carried out amongst customers who are asked a series of questions about the service they have received from their agent, over 25,000 questionnaires were completed by customers during the competition.

Simon Brown, who owns The ESTAS says “Its client feedback which determines who is shortlisted and ultimately who wins that makes the ESTAS so valuable for agencies. It takes a lot of commitment to enter the ESTAS and to make it to the shortlist is a great achievement in itself.”

Alex Chesterman, Founder & CEO of headline sponsor Zoopla Property Group said “This is our sixth year of sponsoring the ESTAS and we are delighted to be once again supporting this key industry event. The ability to collect and act on customer feedback is essential to the success of any business and rewarding those who provide the best service in the industry, as these awards do, is perfectly aligned with our business.”